Due to routine maintenance:
  • Customers will not be able to register new accounts and reset passwords on Tuesday, August 22nd, from 12:00 p.m. to 10:00 p.m.
  • Coautilities.com, austinenergy.com, greenbuilding.austinenergy.com and savings.austinenergy.com will be unavailable Tuesday, August 22nd, from 10:00 p.m. to 1:00 a.m. Wednesday, August 23rd.
We apologize for the inconvenience.

Manage all of your City of Austin utilities in one place, anytime and anywhere you have Internet access

Register now
  • Create your login
  • Pay your bill securely
  • Start or manage your services
  • View eBills
  • Track your usage

Log in to City of Austin Online Customer Care

Image of a green start button
Need to pay fast? Pay quickly online without registering. A convenience fee will be charged to use this option.

Austin Energy

Need to report an outage or check outage status? You will need your phone number or utility account number, plus the 5-digit ZIP code of the outage location.

City of Austin

Customer Care
(512) 494-9400
TDD: (512) 477-3663
Outside Austin call toll-free:
(888) 340-6465
Monday - Friday
7:00 a.m. to 9:00 p.m. CST
9:00 a.m. to 1:00 p.m. CST